Nevada and North Carolina Auto Repair

Thank you, Timothy, for the fantastic 5-star review! We're thrilled to hear that you had a great experience at The Car Guys. If there's anything else we can do for you, don't hesitate to reach out. We look forward to serving you again in the future!

Hi Cameron, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that you felt frustrated with the estimate we provided. After reviewing your case, I want to clarify that the quote you received was for a full remanufactured rear axle assembly with differential, not just the pinion bearing replacement, which you mentioned. We recommended this comprehensive solution because we found metal debris in your differential fluid and noted the extremely high mileage on your vehicle's existing differential assembly. Our goal is to ensure that your vehicle remains safe and reliable for as long as possible. If we only replaced the pinion bearing, the lifespan of that new part could be significantly reduced, given the current condition of your differential. As for the time it would take to replace only the pinion bearing, Chilton labor guide time for pinion bearing replacement on your vehicle is 3.8 hours. This tells me that any competent mechanic would take almost four hours to complete the job. We appreciate your concerns regarding costs and I can assure you that we are always looking out for the best interests of our customers. We aim to provide transparency and value, and I apologize for any miscommunication that led to your misconceptions. If you have further questions or if there’s anything else we can do to assist you, please don’t hesitate to reach out. We truly value your business and want to ensure that you have a positive experience with us.

Thank you for the positive review, Carter Family! We're glad to hear that you were happy with our quick and efficient service. If you ever need anything else, don't hesitate to reach out to us.

Thank you Terry for the fantastic 5-star review! We love hearing about your positive experience with us at The Car Guys. We aim to provide excellent service, even after hours. It's great to know that we were able to repair the rodent damage and have your vehicle ready for the next day. We appreciate your support!

Thanks for taking the time to leave us such a wonderful review, Roy! We are thrilled to hear that you had a great experience during your state inspection. If there is anything else we can assist you with, please don't hesitate to reach out.

Thank you for the 5-star review, Big Country! We're glad to hear you had a great experience with our quick inspection service at The Car Guys. We strive to provide efficient and top-notch service to all our customers. Please let us know if there's anything else we can assist you with in the future.

Jason, thank you for the amazing review! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing top-notch service and ensuring our customers' satisfaction. We're glad we could fix your Chevrolet Truck efficiently. Don't hesitate to reach out if you need anything in the future!

Thank you for choosing The Car Guys, jayban4! We're thrilled to hear you had a great experience with our informative and professional team. It's our priority to provide quality work and ongoing support. We appreciate your recommendation and look forward to serving you again in the future!

Thank you for the fantastic review, Jay! We're delighted to hear that you had a wonderful experience at The Car Guys. Scott and the team will be thrilled to know that their service, pricing, and efficiency were all top-notch. We take pride in providing exceptional experiences for all our customers. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again!