Story time: I had these guys replace my entire engine after my jeep had the engine overheat and melt. Ever since then the jeep kept breaking down. They did the engine replacement but nothing else was fine. After taking it to a shop that actually knows what they are doing with jeeps (Lunar Low), we found out that the car guys left melted wires that connected the engine to everything else electrical. They left bad parts in the jeep from the melted alternator to the water pump and more. Sadly, it wasn't until after the jeep kept breaking down and didn't run for many months, sitting in my driveway, we realized these issues stemmed from The Car Guys not taking the proper time to fix everything that was melted from the engine catastrophe. Luckily, Lunar Low stepped right in and had my jeep running within a week. Our warranty place paid the car guys $11,000 and we paid out of pocket another $3,000. We've spoken to many other shops and mechanics and they were in disbelief over the quote they gave us along with the poor work they did. We found out that they essentially overcharged us, scammed us, and we still are fixing the issues they looked over to this day, when this happened a while back. Luckily, our gut told us not to go back there, saving us and our jeep from further harm. If you need your jeep serviced, DO NOT take it here. They were more concerned with me coming back for an oil change than they were with my melted wires that they left in causing every electrical component in my jeep to fail. There are many other good shops in town, these guys are giving every other mechanic in Wilmington a bad rep! Stay away! Not to mention looking through these other reviews and seeing their unprofessional replies to people who felt the same way as I did! Ridiculous.
Hi Emily, this is Rich Margo the owner of The Car Guys. I would like to dive into the details of your review in my system, however all of the Emily's in my system do not show a Jeep as associated vehicles. Was the work wrote up under a different name?
- Wilmington - Carolina Beach Rd