Nevada and North Carolina Auto Repair

Thank you Tori for your awesome review! We appreciate your recommendation and are thrilled that we're your first choice for car service. We'll always be here to provide you with top-notch, trustworthy service at great prices. See you next time at The Car Guys!

Thank you for the glowing review, S B! We're thrilled to hear that you had such a positive experience at The Car Guys. Providing top-notch service with honesty and integrity is what we strive for, so it's great to know that we exceeded your expectations. We appreciate your kind words and look forward to serving you again in the future!

Thanks a million, Berta! Showcasing to our customers that we care in every way is our mission, ensuring- from start to finish- that we don't miss a beat. We promise to stay focused on providing you the best possible experience with your vehicle. Many thanks for spreading the word!

Thank you, Diana! Your trust means the world to us. We're happy to provide you with great experiences every time you visit. We look forward to serving you again soon!

Thank you for your positive feedback, Milton! We're glad to hear that our staff provided you with excellent service and kept you informed about potential areas that may need attention. We appreciate your business and look forward to helping you again in the future!

Thank you, Timothy, for the fantastic 5-star review! We're thrilled to hear that you had a great experience at The Car Guys. If there's anything else we can do for you, don't hesitate to reach out. We look forward to serving you again in the future!

Hi Cameron, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that you felt frustrated with the estimate we provided. After reviewing your case, I want to clarify that the quote you received was for a full remanufactured rear axle assembly with differential, not just the pinion bearing replacement, which you mentioned. We recommended this comprehensive solution because we found metal debris in your differential fluid and noted the extremely high mileage on your vehicle's existing differential assembly. Our goal is to ensure that your vehicle remains safe and reliable for as long as possible. If we only replaced the pinion bearing, the lifespan of that new part could be significantly reduced, given the current condition of your differential. As for the time it would take to replace only the pinion bearing, Chilton labor guide time for pinion bearing replacement on your vehicle is 3.8 hours. This tells me that any competent mechanic would take almost four hours to complete the job. We appreciate your concerns regarding costs and I can assure you that we are always looking out for the best interests of our customers. We aim to provide transparency and value, and I apologize for any miscommunication that led to your misconceptions. If you have further questions or if there’s anything else we can do to assist you, please don’t hesitate to reach out. We truly value your business and want to ensure that you have a positive experience with us.

Thank you for the positive review, Carter Family! We're glad to hear that you were happy with our quick and efficient service. If you ever need anything else, don't hesitate to reach out to us.

Thank you Terry for the fantastic 5-star review! We love hearing about your positive experience with us at The Car Guys. We aim to provide excellent service, even after hours. It's great to know that we were able to repair the rodent damage and have your vehicle ready for the next day. We appreciate your support!