Nevada and North Carolina Auto Repair

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2

Took the car in for a headrest repair. Learned the hard way that he doesn’t apply the $195 diagnostic fee toward labor if you decide to go through with the work so I declined the work since I got a better price elsewhere. The cost was hundreds of dollars cheaper so make sure to price things out. Maybe the diagnostic fee gets wiped if it’s a job costing thousands? I don’t know but this has never been my experience before. Bummer because my husband had a decent experience in the past.

Kristi, I am not sure why you thought that the diagnostic would apply to the repair… we talked about it when you dropped off the vehicle and I’ll let you know that we would have to diagnose it and then I would then get you an estimate for the repair. You were made aware of the diagnostic charge and you signed off saying that it was OK. You did not ask me if it goes toward the Repair, nor did I ever tell you it would. It is completely normal practice in auto repair business to have a diagnostic charge and then a repair charge. Have a blessed and safe day

- Las Vegas - Summerlin
5

Service here went above and beyond. My car needed it's timing belt and chain changed. Throughout the whole process they perfectly communicated all the issues and how to prevent them in the future. Even when my car wasn't ready they drove me home, something they went out of their way to do. Will be coming back and continuing to go to them with issues with my car. Overall great communication, great service, great experience.

Kane, we can't thank you enough for the kind words. We are thrilled to hear that you had such a positive experience with us! It's great to know that our communication and service exceeded your expectations. We look forward to continuing to provide top-notch care for your car in the future. Thanks again for choosing The Car Guys!

- Las Vegas - Sahara
5

Scott, Emily, and Matt are wonderful to deal with. They cater to my needs and always come through with flying colors. They are capable of servicing a plethora of vehicles including exotics. They take the time to look over your entire vehicle, and provide necessary recommendations to either immediate needs; or those that may need to be performed in the near future. Excellent job team and 6 stars. Dr. Richard Kee

Dear Dr. Richard Kee, thank you for this awesome review! It's great to hear that our team provided exceptional service and exceeded your expectations. We pride ourselves on our attention to detail and commitment to customer satisfaction. We look forward to serving you again in the future at The Car Guys!

- Wilmington - Market St
4

Friendly and timely maintenance on jeep wrangler AC system

Luke, thanks for your good review! Great to hear we met your expectations with our Friendly and timely AC system maintenance for your jeep wrangler. We look forward to providing you with exceptional service again soon!

- Wilmington - Market St
5

They are the most honest mechanics in Las Vegas

Thank you, Phyllis! We take pride in our honesty and are thrilled to hear about your positive experience with us at The Car Guys. We look forward to serving you again in the future!

- Las Vegas - Summerlin
5

Professional, honest, and on time.

5

Went for a NC state inspection, they were able to accommodate me next day. The inspection itself was quick and painless. The staff was exceptionally nice with the service advisor seeming both knowledgeable and friendly. And the tech that performed my inspection was very friendly as well. Will for sure be coming back for my preventative maintenance work moving forward!

Thank you, Anna, for the 5-star review. We're thrilled to hear about your positive experience during your state inspection. We take pride in providing exceptional service and ensuring our customers have a painless visit. We look forward to helping you with your preventative maintenance needs in the future at The Car Guys!

- Wilmington - Market St
5

Hi Terry! Thanks for the 5-star review! We're thrilled to hear that you had a great experience with us at The Car Guys. We always strive to provide top-notch service to all our customers. If you ever need anything, don't hesitate to reach out. We're here to help!

- Wilmington - Carolina Beach Rd
5

The workers are super friendly and always give me fair rates. Will always come back.

5

Expert services. They dont try to sell you something you dont need.

Steve, thank you for the 5-star review! We are thrilled to hear that you had a positive experience at The Car Guys. Providing honest and expert service is our top priority, and we are glad that you appreciated that. We look forward to serving you again in the future!

- Wilmington - Market St
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The Car Guys is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Las Vegas - Summerlin (702) 259-2600, Las Vegas - Sahara (702) 255-0051, Wilmington - Carolina Beach Rd (910) 399-8042, Wilmington - Market St (910) 319-7102 if you have any issues in accessing any area of our website.