I called ahead to ask about taking a look at my Honda transmission. I was told that would be no problem and I could drop it off at 8am the next morning. I emptied the tools out of my truck, arranged an Uber to pick me up and drove to Porter's Neck. I was then told that it would be $200 for them to "diagnose" my vehicle. No prior mention of any upfront cost, especially not $200. So, besides the early morning round trip to Porter's Neck for nothing and having to pay for the canceled Uber I'd say everything went quite well. These guys may do good work but their communication is a disappointment.