5

Ive been coming here over several years. Always have received excellent service on time and the value is great.

5

Ive been bringing my 2018 Jeep to Car Guys for a while now, and they never disappoint. My most recent visit was for a thermostat repair, and once again the team was thorough, honest, and fast, walking me through exactly what was going on with my check engine light and getting me back on the road quickly. What keeps me coming back is how attentive they are. They make sure everything checks out so I know my Jeep is running safely, which means a lot as a realtor whos always on the road. I never feel like just another customer here. Highly recommend Car Guys if you want honest work and genuine care!!!

5

Chris and the guys did a great Job as always and got my car back clean. Keep up the good work as I know you never disappoint.

Larry, thank you for the great review! We're happy to hear that you had another positive experience with us. Customer satisfaction is our top priority, so we're thrilled that we never disappoint. We look forward to serving you again at The Car Guys!

- Wilmington - Carolina Beach Rd
5

3

I chose “The Car Guys” because I am a local business supporter. I am somewhat suspicious when I was charged a very liberal amount of labor to remove and replace MGU especially when the replacement part was not available and back order exceeded 6 months. They shrugged their shoulders with a “we can place the order and see what happens” without any due diligence. I personally had to involve myself in the education and timely resolution of my 2020 Ram truck MGU replacement. In short, the only viable alternative was to personally drive the unit to Charlotte and have it rebuilt instead of new replacement. By my personal time consuming involvement, the unit was reinstalled in 2 days working perfectly. IMHO if you are going to charge me 187.00 and hour labor, one hour for a walk around inspection when I communicated the problem at arrival, then 2.5 hours labor to remove and reinstall the unit when I personally observed it being accomplished in less that 10 minutes, then “The Car Guys” should have the resources and relationships within the automotive rebuild industry to be able to facilitate an alternative when new replacements are back logged and unavailable. You have a shiny new big shop right on Market St. Step up your game!

5

Thank you, Albert, for leaving us a 5-star rating! We appreciate your feedback and are glad you had a great experience with us. If there's anything else we can help you with, please don't hesitate to reach out. We look forward to serving you again at The Car Guys!

- Wilmington - Market St
5

I had a pre-purchase inspection. They fitted me in the same day. They did a thorough inspection and found an undercarriage issue (rust) which was new and important for me and the purchase. They also identified a failed tail light. All around very professional, knowledgable, and helpful for me. And a very reasonable price too.

Hi Hugh! Thanks for choosing us for the pre-purchase inspection. We're glad we could fit you in and provide a thorough inspection. It's great to hear that our expertise helped you make an informed decision. We strive to be professional and helpful to all our customers. Hope to see you again soon!

- Wilmington - Carolina Beach Rd
5

Always fast and efficient. The front desk was friendly, respectful, and did a great job with communicating the status of my vehicle.

Thank you for sharing your positive experience, Theodore! We're delighted to hear that our team provided efficient and friendly service while keeping you informed. We strive to deliver exceptional customer service at every visit. We look forward to serving you again at The Car Guys!

- Las Vegas - Sahara
1

I don’t know why these guys have pretty good reviews. My experience with them has been bad. These guys are cocky and rude and they don’t like to help customers out and a constructive and respectful way. I will not be going back here and I do not recommend anyone else go to them either.

We have great reviews because we do our best to fair and honest with our of our customers. Since you don’t use your real name I don’t know who you are and what situation you had but if you’d like to come into the store and ask for Rich, I’m the owner, I’d be happy to talk to you about your experience and try and find where the miscommunication was. Have a blessed day!

- Las Vegas - Summerlin
5

Down on vacation and guys got Me in right away and we had car back in time to get home

We're thrilled to hear about your positive experience, Ed! At The Car Guys, ensuring quick and efficient service is always our top priority. We understand the importance of getting you back on the road as soon as possible. Thank you for choosing us to take care of your car.

- Wilmington - Carolina Beach Rd
The Car Guys is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Las Vegas - Summerlin (702) 259-2600, Las Vegas - Sahara (702) 255-0051, Wilmington - Carolina Beach Rd (910) 399-8042, Wilmington - Market St (910) 319-7102 if you have any issues in accessing any area of our website.