I went to this place because where I usually have my Jeep serviced at dropped the ball on a battery issue. I went in for a oil change and 5 tire rotation. I was told because I had over sized tires the tire rotation would be $55. I've never heard of this before but I agreed to it because they did do a good job with my battery issue. Well they didn't make sure all the tires were inflated properly. One of my tires was only inflated to 32 psi which I could only assume that was my spare. I think I'll go back to where I usually get my Jeep serviced.
Hi Glen. Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are glad to hear that we were able to assist you with your battery issue. However, we sincerely apologize for the oversight regarding your tire rotation and the tire inflation levels. We understand that clarity around pricing is important, and we regret any confusion surrounding the cost associated with your tire rotation. Additionally, the safety and performance of your vehicle are our top priorities, and we are disappointed to learn that we fell short in ensuring your tires were properly inflated. Your comments will help us improve our service and training, and we would love the opportunity to make this right. If you decide to give us another chance, please don’t hesitate to reach out directly, and we will ensure you receive the care and attention you deserve. Thank you once again for your feedback, and we hope to see you again soon!
- Wilmington - Carolina Beach Rd