All we can say is that they honor their word! We were told by a dealership our 2005 SUV was basically “toast” and needed some major repairs! They gave us a few options from replacing gasket to rebuilding the engine all from $5K to $12K. (and they were seriously trying to purchase her for $1,500!) Considering we had just had her fully checked, diagnostics done, all fluids checked and filled if needed before we drove her from Florida to Las Vegas during our relocation a few months ago. No problems what so ever! We only took her in for an oil change because we had always kept her maintained through the dealership since we purchased her there. Never a problem…that is until we got here. After reading reviews we decided to give The Car Guys a try for a second opinion and are we HAPPY we did! We gave them the paperwork from the dealership showing what they said was wrong with her. They decided to keep her overnight to let her get cold and test drove her the next day…they did a full diagnostic on her and didn’t see any of the things on the dealership service report! There were a couple of smaller items that needed to be done, which we did and with their warranty, we’re confident they were correct! Mr. D was the service person I spoke with and he was one of the nicest persons I’ve ever met! We’ll NEVER go back to that dealership again! Do yourself a favor and if your in the market for auto service, try The Car Guys first!! I forgot to mention…prices are great too!