I wanted to take a moment to express my utmost satisfaction with the service provided by Josh during my recent visit. Josh was not only great to work with but also demonstrated an exceptional level of professionalism and expertise. He took the time to thoroughly explain every aspect of the work he performed and provided valuable insights into the reasons behind each action. I particularly appreciated his effort in showcasing the old parts, outlining the reasons for their failure, and offering insights into the maintenance process. It significantly enhanced my experience as a customer, and I left with a greater understanding of the service provided. I can confidently say that I will be returning for future services. Josh's commitment to customer education and service excellence reflects positively on your establishment, and I believe it's essential to acknowledge and commend such exemplary behavior. Thank you for maintaining a high standard of service through individuals like Josh. I look forward to future interactions with your team.