Nevada and North Carolina Auto Repair

We’re sorry you left feeling frustrated. We do want to clarify a few important points. The $900 total was not the cost of the blower motor alone. The blower motor repair was less than half of the invoice. The remaining amount included the HVAC control diagnostic fee and an A/C recharge service. Our timestamped shop records also show that the diagnostic fee and applicable charges were communicated prior to the work being authorized. Most importantly, the blower motor and the A/C refrigeration system are separate portions of the HVAC system. Because the blower motor was not functioning, the system could not properly be tested to diagnose the refrigeration/cooling concern. The blower motor issue therefore had to be repaired before an accurate A/C diagnosis could be performed. Once proper airflow was restored, we were able to identify the separate cooling-system concern. We understand that discovering an additional repair is frustrating, but these were two separate HVAC issues requiring separate diagnosis. We stand by the work performed and our commitment to transparent communication. Again, I apologize for the confusion and would like to understand where the miscommunication occurred so that similar situations can be prevented in the future; please give us a call at your convenience so we can discuss. Thanks!

Thank you for the kind words, Jillian-Cailey! We're thrilled to hear that Chris and Tracy provided you with excellent service. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Thank you for the five-star review, John! We're thrilled to hear that you had a great experience with us. Our team prides themselves on providing on-time and friendly service at a reasonable price. We appreciate your feedback and look forward to serving you again in the future!

Thank you for your 5-star review, Stacy! At The Car Guys, we're passionate about providing excellent service and ensuring our customers leave happy. We're thrilled to hear that our love for what we do shines through. If you ever need anything, feel free to reach out!

Thank you for the positive review, Mary! We're thrilled to know that you consistently have a good experience with us. If there's anything specific you'd like to share or discuss, please feel free to reach out. We value your feedback!

Tracy, thank you for the kind words! We're thrilled to hear about your great experience at The Car Guys. Providing top-notch service to all our customers, regardless of gender, is important to us. We're glad you felt comfortable and well taken care of. Recommendations from satisfied customers like you mean the world to us. We hope to continue exceeding your expectations.

We're sorry to hear about your disappointment with your experience, Sady. We strive to provide quality service to our customers. Please reach out to us to discuss the specifics of what happened so we can better understand and address your concerns.

Christopher, thank you for the amazing review! Glad to hear you had a positive experience with us. It’s great to hear that our pricing was affordable for you. We strive to provide competitive prices while never sacrificing quality. Thanks again for the kind words!

Thank you, Pam, for making The Car Guys your go-to place for all your automotive needs! We appreciate your kind words and are thrilled to know that our commitment to excellent service and great value has earned your trust over the years. We look forward to serving you with the same level of care and expertise in the future!

Thank you Audra & George for the kind words! It's great to hear that our attention to detail and personalized service has made you a loyal customer. Ensuring your safety on the road is our top priority, and we're glad that we could get you back on track quickly. We appreciate you recommending The Car Guys and we look forward to continuing to provide you with honest and quality service for your Jeep!