5

i should have posted this a few weeks ago when my 2006 silverado was repaired. it had check engine lights that really made very little sense. i was told by others only the dealer had the scan tool to find the problem.that made me see dollar signs that would be alot of money to spend on an old truck.i called these guys because i liked their ad on line. i know, not the best of reasons. Jay answered the phone and when apprised of the problem he said bring that truck in here. i did. the problem did not fit any of the usual module related issues or what may have been other suspects.roman was the troubleshooter and after 3 days and consulting with other experts, he finally found the problem. i do not think any other shop would have persevered like they did.i even had a half hour talk with roman about this and he impressed me with his knowledge and willingness to talk to me so i would understand better. in the end i was able to meet him and thank him. a very nice young man, and with him and jay representing this business you cannot go wrong bringing your vehicle here for service. dennis sullivan

Diane, it's never too late to post a review! We are thrilled to hear about your positive experience at The Car Guys. Our team prides itself on going above and beyond to solve even the most complex car problems. We're glad that Jay and Roman were able to provide exceptional service and make you feel confident in your decision to choose us. Thank you for your recommendation, and we look forward to serving you again in the future!

- Wilmington - Market St
5

I went to The Car Guys and loved them! Communication throughout the process and hanging out in the office had me laughing! Great people and great service. I will be back for all maintenance!

Caroline, thank you for your review! We're thrilled to hear that you had a great experience at our shop. Providing top-notch service and creating a friendly atmosphere is what we strive for. We look forward to seeing you again for all your maintenance needs!

- Wilmington - Market St
5

Took my 1988 iroc camero to the car guys for a few concerns. The shop is impeccably clean and the service outstanding. They were very up front about the things needed and recommended. The work done quickly and reasonably priced. They are my new go to for both my vehicles needs.

Thank you for the fantastic review, Sean Park! We're thrilled to hear that your experience at The Car Guys was exceptional. We take pride in providing top-notch service and ensuring transparency throughout the process. We're here to be your go-to for all your vehicle needs. See you next time!

- Wilmington - Market St
1

The first time I went to the Car Guys, I had a great experience and thought I had a found a shop that I would routinely use. My second experience, different staff, not so great. I went to have my transmission flushed/serviced and they clearly didn’t replace the gaskets (which they always should be according to everything you can read online)and it was leaking fluid after service was performed. I went back for them to fix the problem, but the staff could not tell me, with any real accuracy, if they put fluid back in, after clearly fluid had leaked out(when putting on a new gasket and since it had been leaking for the last few days since it was serviced)because of their negligence. It very much seemed like they wanted to just tighten it up and send me on my way, without any worry if the job had been completed with any accuracy. When I questioned whether they had added fluid back to the proper level, the guy who I assume is the manager, became rude and borderline argumentative with me. I was pretty shocked given that I have spent over $2000 with them over the past few months. I’ve never written a review in my life before but felt inclined to do so after the experience I had today. I don’t plan to go back here for any future services.

5

Great customer service and professionalism- these guys know what they’re doing. Matt and Jay up front are great as well as Trevor in the garage.

Thanks, Jack! Our team at The Car Guys is pleased to hear about your positive experience. We take pride in providing top-notch customer service and maintaining a high level of professionalism. We'll pass along your kind words to Matt, Jay, and Trevor. We look forward to assisting you in the future!

- Wilmington - Market St
5

I loved the energy waiting for my car to be done, Matt and jay We're fun to be around when waiting had a few questions and they was answered. Definitely coming back here again thanks guys. 😁

Thanks for the awesome review, RapMonsta94! We work hard to provide a lively and enjoyable atmosphere while we take care of your car. We're thrilled to hear that Matt and Jay went the extra mile to make your experience memorable. We can't wait to see you again!

- Wilmington - Market St
1

5

Jay did a great job at taking care of us today. We are super pleased with our experience and we will be back.

Ryan, we're thrilled to hear about your positive experience with Jay! Thank you for choosing The Car Guys and we look forward to serving you again soon!

- Wilmington - Market St
5

I highly recommend these guys! Not only was I able to get my headlight bulb replaced without an appointment last week, but they were also able to get my inspection and oil change in under an hour. Impeccable service all around, thanks guys!

5

I couldn’t recommend The Car Guys enough! They are new to the area, but are now my go to shop! Always very friendly and very professional!

The Car Guys is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Las Vegas - Summerlin (702) 259-2600, Las Vegas - Sahara (702) 255-0051, Wilmington - Carolina Beach Rd (910) 399-8042, Wilmington - Market St (910) 319-7102 if you have any issues in accessing any area of our website.