Nevada and North Carolina Auto Repair

3193 reviews
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2

I am still trying to figure out why I was charged for 2 hours of labor when my car was in the shop for 1 hour and 15 minutes. The work was great but I wonder, if they did this to me how many other customers has this happened to? How much money have they taken in by overcharging for labor over the years?

G.S. Let me try help you understand. Each repair has a labor time associated with it. It is not billed by “how long it takes”. If it would have taken 3 or 4 hours, would you have been ok getting billed for the extra time? Probably not, that doesn’t sound fair, right? No one has been “overcharged”, if the technician is more efficient at his/her job (they get paid the same set time) they shouldn’t be penalized for that, right? This is the same at every and all repair shops/body shops/dealerships/etc… In the future, please just feel free to ask for an explanation before you write a review claiming you w were “overcharged” You got the repair done, quicker than expected, and in your words was “great”. That’s the best you can ask for!!! You’re welcome!

- Las Vegas - Summerlin
5

Very pleased - fast service - friendly people

5

Very pleased with the fast service from friendly people.

Thank you Kerry for the 5-star review! We're happy to hear you enjoyed our fast and friendly service. We strive to make every customer's experience a positive one. Hope to see you again soon!

- Las Vegas - Summerlin
5

Decided to find an alternate place other than a dealership for an oil change. The Car Guys had great reviews so gave them a try and was very satisfied! Service was done very quickly and management was friendly! This was the only service needed so cannot comment on mechanical work but I will use them if the need arises.

5

Friendly informative initial contact. As someone who called several places before making a decision, the Car Guys made it easy with their attention to detail, responsiveness and transparency. Once my truck was being repaired I knew I was in good hands. Job was completed on time as promised. Thank you!

Thank you Imke for the kind words! Our team here at The Car Guys is thrilled to hear such amazing feedback. We are always striving to provide top-notch customer service, and we're pleased to know that you had a great experience with us. We look forward to serving you again in the future!

- Las Vegas - Summerlin
5

This company is honest and helpful Rich is the best!!! Been my macanic for 10 years.

5

Extremely professional and courteous staff and management team

5

When our engine light came on, we were very concerned. We had driven down to Vegas from Vancouver British Columbia. Marc was amazing and was able to tell us what the issue was but told us to get it fixed when we got home. He did not try to take advantage of us or gauge us. We got serviced right aways we could not be happpier. Highly recommend

5

The Car and Truck Guys on W. Charleston are the best! Honest and trustworthy. They take care of their customers!

Thank you, TheKauai50! We're thrilled to read your glowing review! It's always our mission to provide exceptional service and earn your trust. We can't wait to assist you again at The Car Guys!

- Las Vegas - Summerlin
5

Spectacular service and response time! Got me out of a big jam!

Thank you for the awesome review, Audie! It's great to hear that you had such a positive experience with us! We pride ourselves on providing top-notch service to our customers. Have a fantastic day!

- Las Vegas - Summerlin
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The Car Guys is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Las Vegas - Summerlin (702) 259-2600, Las Vegas - Sahara (702) 255-0051, Wilmington - Carolina Beach Rd (910) 399-8042, Wilmington - Market St (910) 319-7102 if you have any issues in accessing any area of our website.