Nevada and North Carolina Auto Repair

Thanks for the 5-star review, Jesse! We're thrilled to hear that we've earned your recommendation. It's our priority to diagnose and repair your vehicle efficiently, while providing top-notch service. If you need anything in the future, we're here to help!

Hi Cameron, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that you felt frustrated with the estimate we provided. After reviewing your case, I want to clarify that the quote you received was for a full remanufactured rear axle assembly with differential, not just the pinion bearing replacement, which you mentioned. We recommended this comprehensive solution because we found metal debris in your differential fluid and noted the extremely high mileage on your vehicle's existing differential assembly. Our goal is to ensure that your vehicle remains safe and reliable for as long as possible. If we only replaced the pinion bearing, the lifespan of that new part could be significantly reduced, given the current condition of your differential. As for the time it would take to replace only the pinion bearing, Chilton labor guide time for pinion bearing replacement on your vehicle is 3.8 hours. This tells me that any competent mechanic would take almost four hours to complete the job. We appreciate your concerns regarding costs and I can assure you that we are always looking out for the best interests of our customers. We aim to provide transparency and value, and I apologize for any miscommunication that led to your misconceptions. If you have further questions or if there’s anything else we can do to assist you, please don’t hesitate to reach out. We truly value your business and want to ensure that you have a positive experience with us.

Thank you for the positive review, Tom! We are thrilled to hear that you had a great experience with us. Providing friendly service is always a top priority for us here at The Car Guys. If there's anything else we can assist you with, please don't hesitate to reach out.

Thank you Shannon for taking the time to share your experience with us. We appreciate your 5-Star review and kind words. We're thrilled to hear that you've had such a positive experience with our team. Our goal is to provide excellent service without any pushy upsells. We're here to help keep your vehicle safe and in great shape. It means a lot to us that you continue to make the drive to see us. We look forward to serving you for years to come!

Thank you Lilly for the great review! We are pleased to know that you had a positive experience with us. Our goal at The Car Guys is to ensure our customers feel cared for throughout their visit. It's nice to hear that our communication, transparency and efficient service met your expectations. We appreciate your kind words and look forward to serving you again in the future!

Thank you for taking the time to share your positive experience, Ashley! We're glad to hear that our team provided exceptional service and that you were satisfied with both the quality and efficiency of our work. We strive to make every customer feel valued and well-informed throughout the process. Please don't hesitate to reach out if you need any further assistance. We look forward to serving you again in the future!

Thank you Arnold for the 5-star review! We're glad to hear that you had a wonderful experience with us and that everything went smoothly. It's great to know that the cost for the work was within the quote and that you have been enjoying your vehicle without any issues. We appreciate your feedback and hope to serve you again in the future!

Thank you for choosing The Car Guys, Budd! We're thrilled to read your glowing review. Offering exceptional service and reasonable prices is what we strive for every day. Knowing that you had a great experience with our team is truly rewarding. Thanks for recommending us!

Hi Patricia, thank you for the kind words! I'm glad Scott and our team took great care of you and your Subaru Forester. We strive to provide a stress-free experience while keeping costs reasonable. If you have any more car needs, feel free to reach out.